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FAQs - Frequently Asked Questions
1) Are your items in-stocks?
Yes, all our items are in-stocks.
2) Do you do meet up?
We are sorry we are unable to do meet up.
3) Can I order through Email or phone?
We regret to inform that we only keep track of orders through our Shopping Cart system. This system enables both buyer and seller to have a clear record and is more convenient to track your orders. In addition, with this record, you will be entitled to VIP membership discounts when you spend S$120 or more in a month.
4) I like your items a lot. When do you update?
Thank you for your support. We usually update about fortnightly. To receive our latest updates and ongoing promotions, do join our mailing list by creating an account and ensure that you have checked/ticked against 'Newsletter' box. We will send out E-newsletters to all our Newsletter subscribers immediately after every update.
5) Can I make reservations?
As our stocks are very limited, we are sorry that we are unable to do reservations. To be fair to all our customers, we operate on a first-come-first-serve basis. Kindly make your purchase by checking out the items to avoid disappointment. Thank you very much for your kind understanding.
6) If the apparel(s) which I have ordered cannot fit, can I exchange for other items?
We regret to inform that we only accept exchange of size if a bottom (i.e. Pants/shorts) does not fit you. Please note that bottoms with elastic bands &/or made of elastic material are not applicable.
Other apparels are strictly non-exchangeable. This is to ensure every piece that our customers (including you) get is 100% brand new. Kindly do check the measurements provided before you place your orders. If you are still unsure, you may like to email us your dimensions so that we can estimate for you.
7) I have placed an order but it shows ‘Sold Out’ the next time I visit your website. Is it really sold out? Do I still need to transfer the original amount?
No worries. As long as the item at the point of time in which you have checked out is not sold out, it means that an item has been reserved for you. Kindly proceed to transfer the original amount within 3 days from the day you have placed your order.
8) How long does it take for me to receive my parcel? What time will my parcel arrive?
After we have received your payment and payment notification email, we will mail out by the next working day (for normal mails), or by the next 2 working days (for registered mails). Upon us mailing out your parcel, SingPost will usually take 2 to 3 working days to deliver the parcel to you.
Please kindly refer to 'Shipping & Returns': http://www.rainbowparadise.sg/store/shipping.php
For registered mails, SingPost postman will deliver to your door step during office hours. Timing wise we are unable to advise you as SingPost personals are also unable to confirm the timing. If you are not at home when the Postman arrives at your place, they will leave at your gate a Deliver Notice. With this notice, you can either self collect at the Post Office or you can always request for re-delivery with SingPost.
9) I have chosen Local Door-to-Door delivery. When will you deliver?
Exact delivery date & time will be fixed upon confirmation of your order & after payment is received. It will usually be within 1 to 2 days of your order.
Delivery service availability:
Weekdays (except Mondays): after 6pm
Saturdays, Sundays, and public holidays: flexible (Subject to availability)
For more details, please refer to: http://www.rainbowparadise.sg/store/shipping.php
10) I have placed an order but I am overseas at the moment. Can you hold my order until I come back?
We are sorry that we are unable to hold any order for more than 3 days. To be fair for our every customer, we will release any unpaid items after 3 days for our next interested customer. Kindly place another order with us when you are back. Thanks for your kind understanding.
11) I am residing in Singapore but I do not have a bank account. Are there other alternative ways to make payment?
Please kindly seek help from your family or friends who have a POSB/DBS/UOB bank account to transfer the funds to us.
12) I am an overseas customer but I do not have PayPal account or a credit card. Are there alternative ways to make payment?
If you have a debit/credit card, you may proceed to register a ‘Personal’ account at PayPal at www.paypal.com.
Simply fill in your information and the debit/credit card that you wish to use for purchasing.
Just a note: If you are prompted to verify your credit card, you do not need to take the trouble to verify if you only do occasional shopping online.
PayPal is an instant, safe and secured way for paying us without revealing to us your credit card information. PayPal charges a processing fee of 3.4% + SG$1.50. After you have placed an order with us, this PayPal surcharge will be calculated by us and added on top of your total amount payable.
If you do not have a debit/credit card, you can transfer funds to us through Telegraphic Transfer (T/T) to our bank account.
For further assistance or advice, please email us at enquiry@rainbowparadise.sg
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